| Q. What do I do if I have forgotten my password? |
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| A. Click “Forgotten Password” on the homepage. Enter your e-mail address and account number. We will send you an e-mail containing your password. |
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| Q. Can I order by phone or fax? |
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A. It is easier to order online but registered account holders can order by telephone on 0161 872 0626 or by fax on 0161 873 7778.
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| Q. What if I want to cancel my order? |
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| A. Please telephone us on tel. no. 0161 872 0626 to cancel an order. |
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| Q. When will my goods be delivered? |
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| A. All orders received in our warehouse by 2.00pm will be delivered within 2 working days. |
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| Q. Can I collect my order? |
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| A. Orders can be collected Monday to Friday |
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| Q. What methods of payment do you accept? |
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| A. We accept all major credit/debit cards. Registered credit account holders will be invoiced. Payment may be made by cheque credit/debit card or Bacs. |
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| Q. What do I do if my goods are faulty or damaged? |
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| A. Telephone 0161 872 0626 or e-mail sales@specialistgr.com to arrange for a replacement or a credit note. |
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| Q. What do I do if there are any items missing from my order? |
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| A. Telephone 0161 872 0626 or e-mail sales@specialistgr.com to report missing goods and arrange for them to be sent or for a credit note. |
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| Q. Is it safe to order online? |
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| A. We all know that the internet is not 100% secure. However, we have installed a variety of security features into our website to ensure that it is secure as possible. As a customer, your entry onto our website is password protected. Any credit card or banking information that you submit to us will be encrypted and stored on a secure server. |
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| Q. What is your privacy policy? |
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| A. View our Privacy Policy |